What our Customers say...

Testimonials

We had an attic water heater leak yesterday, and your team came out very quickly, evaluated our situation and set up the fans and dehumidifier.  We are so appreciative.

Tatyana, on the second day check-up, found that the insulation in the walls and in the attic were still very wet. She removed the insulation.  Since I have a very severe allergy to mold, I am so glad this was done.  I cannot imagine what would have happened if the wet insulation stayed in the walls.  

Tatyana was very thorough and checked additional places in the 2 closets that were mainly affected in the house and found more wet walls. Baseboards were removed and holes in ceilings and walls were cut. She was very careful in her demolition to not get dust anywhere. Seeing how the biggest demolition came in the office where my computer is, I am grateful she took precautions. 

They did an amazingly quick and thorough job cleaning an impossibly dirty and cluttered room that I thought I’d never be able to use again. My only regret is that I waited so long to hire them. They are the best!

SERVPRO of North Central Austin is one of the most professional companies I have done business with.  Honest people with great business ethics.  The owner Chris keeps his employees trained on the newest technologies and it shows with their knowledge of what they do.
He is super helpful and strives to provide an experience that is comfortable, relaxed and easy.  Would recommend to anyone that wants what they are promised, you won't be disappointed.

It is my pleasure to recommend SERVPRO of North Central Austin as a "top shelf" and professional water mitigation franchise. I have personally worked with SERVPRO of North Central Austin on many claims over the past two years. When a customer needs a mitigation company for water damage they are the first ones that I call.

Since 2009 I have managed the Austin metro Texas territory for Safeco Insurance property claims. It is vital to our customer service and proper cost management that a trustworthy and competent water mitigation company is available and this SERVPRO franchise meets that requirement.

-Aaron H., Texas

They arrived quickly and got everything prepped so that the construction guys could come in and restore my house to its condition before the shower and toilet leaked and ruined 1/3 of my place.

Ran into a house with water issues, they had great communication and even better follow up. Thank you, SERVPRO North Central Austin.

The team did a thorough job of cleaning, followed my instructions to the letter, and left our place looking much better. The office team was friendly and accommodating.

Since this was an Emergency on February 14,2017, the workers came promptly provided me an estimate and did the work in a timely manner.

They crew came out and began removing moisture same day.

We've had a few opportunities to use the services of SERVPRO of North Central Austin. I work in a church office. The first time we used them, we had an upstairs bathroom overflow, causing flooding in first floor classrooms, even had some ceilings collapse. I was very overwhelmed at first, until SERVPRO showed up and took over. We had everything dried and classrooms reconstructed within 2 weeks. They worked directly with our insurance company which was also helpful.
We have also had them out for minor flooding issues.
Our most recent experience was to have them clean carpets - we had some very stubborn stains, including mold from a leaky flower pot - they got all the stains up.
I highly recommend them.

On a scale of 1-10, with 10 being the best, [I] gave all TENS!

[We used SERVPRO of North Central Austin] when a water line in the bathroom burst. Almost flooded the whole house. SERVPRO was our second phone call (first was the plumber), and they arrived immediately to assess the situation. Their quick response helped to reduce the amount of damage to the house.

The Bastrop fires have been devastating to thousands of people within the county.

My husband and I were very fortunate to meet with Lisa Childers of SERVPRO of North Central Austin in determining the extent of smoke and ash in our home.

First, we received a very competitive bid in a timely manner. Second, we arranged to have our home thoroughly cleaned and sanitized. At this time, we received the greatest reward when SERVPRO had Shaun and his crew come to our home. The entire crew was very professional, hard working, caring, trustworthy and meticulous in the method they handled our treasures.

Not only would we recommend SERVPRO and its employees, the recommendation would carry a 5 star Award.

-Marjorie M., Texas

It gives us great pleasure to acknowledge your fantastic services rendered to us when our house was filled with some two inches of water in our new home here in Georgetown, TX- Sun City Del Webb. My wife, Novice went into the "panic mode" when she walked into such an unexpected situation. Realistically she was thinking "how will we ever get our home back to a livable condition?" I was on a trip back to Colorado and not here to help. We both appreciated the comfort and support that SERVPRO's personnel offered her. SERVPRO certainly did a first class job in doing their part to restore our new home back to its original state as if nothing had ever happened. The manner in which your teams worked together professionally with the construction/repair crews was indeed appreciated.

We still cannot thank you enough and every chance we get we pass the word on to our family and friends that if they ever have such an unfortunate incident try not to worry too much ... just call SERVPRO North Central Austin.

-Thomas B., Texas

They were the most courteous, polite crew. They represented your company well!

The crew really did a phenomenal job. It's a difficult thing - but they made the whole process a lot more bearable. I really thought it was a wonderful crew.

I was extremely pleased with the crew that arrived at my house. They were professional, and the crew completely reassured me that they knew exactly what they were doing. I had no issues with them whatsoever.

Prompt, professional, thorough, common sense service!

I had a wonderful experience. I fully trusted the on-site personnel.

I'd recommend them in a heartbeat!

Great Service! Excellent work, thank you!

This company is fantastic. My house flooded while I was out of state. They called me every day to give me an update. They packed up my house with extreme care, taking pictures of everything so that I could get what I needed from their warehouse on demand. They were very professional and supportive. I would highly recommend them.

For their emergency response in my storm emergency, I gave all 10s! (ten being the highest ranking)

SERVPRO of North Central Austin is Damage Restoration with a heart!

My home flooded on Memorial Day. SERVPRO of North Central answered the phone when I called, which was amazing; Kyle called me back a few hours later. He came to look at my damage the next day, helped me figure out what to do, and made a recovery plan for me. Kyle could not have been more kind, leaving me phone numbers so that I could ask questions and get information during this incredibly stressful time. The next day Morgan and Sean came out to examine my flood damage and began the drying process. Again, these were the nicest, kindest men you could imagine.

The work that they have done, and continue to do, is outstanding. They have done the maximum amount needed, with the minimum amount of disruption to my family's daily life. As I have progressed through each step of the cleaning process, Sean and Morgan have explained what they are doing and why. As the time came to sort through the water-damaged items in my garage, they went item-by-item with me letting me know all of the things that could be salvaged, so that I didn't have to lose everything.

If you ever need this kind of service, SERVPRO of North Central Austin will go above and beyond the call of duty to help you through your crisis.

A job very well done!

The experience was very good! Anna was great and deserves a raise!

I had a great experience; I felt taken care of.

Great! Had someone here within an hour.

Great! Outstanding! They did a wonderful job!

Good! Will use again!

Outstanding! Handled all issues promptly; made everything easy!

Great! Everyone was very nice and professional!

Great! Did what [they] said [they would]!

Good! Top notch! On time! Great customer service! I will refer to anyone.

Very pleased, Mack and Isaiah were great. Mack was especially helpful with questions and concerns, and he never seemed to get annoyed. Dan seemed very genuine, and that stuck out when dealing with other companies giving estimates.

Very happy with overall service. Kyle was very caring and helpful.

Used three times; perfect as always.

Happy with work done.

Everyone did a great job. Everyone was extremely polite and courteous. Everyone was very nice and always remembered to call. SERVPRO did an over the top job.

I had a great experience. I give you guys a 10.

Excellent work, thank you! Great service!

Everyone did a great job. Everyone was extremely polite and courteous. Everyone was very nice and always remembered to call. SERVPRO did an over the top job.

SERVPRO was the best part of this entire incident. Chris showed up immediately after the fire, and work began in less than 36 hours. They knew exactly what to do, and I had no reservation at all about having them unattended in my house; I'd recommend them in a heartbeat. The follow-up has been stellar, and all the team members were hard-working and very pleasant...[They] made a hard situation easier, and it was a relief having [them] around.

They did a great job! Keep up the great work!

We were extremely happy with the professionalism and courtesy of your team; Will recommend you guys to all!

On time, professional, courteous. Good job all around!

We are very satisfied, Thank you!

Excellent customer service; explained everything thoroughly.

Continue using advanced equipment such as your Flir thermal imaging; made a big difference in the quality of your work!

Great job; very professional and courteous.

Great team!

Super company! Extremely helpful, very courteous and friendly. Great service!

Great job! Maybe better than I needed.

Job was done very well, and kept home clean while doing the work. Thank you!

They were friendly, professional, and polite; made the job so easy.

Very kind and informative.

My experience was excellent and awesome.

[They were] very professional and kept me updated on how things were moving every day!

Thank you for a job well done!

[They] were awesome. They were very knowledgeable, professional, and friendly. They helped us through a very stressful time. They were patient, and really great with my whole family, including our dogs!

We appreciate their professionalism and knowledge.

Arrived two hours after the initial call; very professional and empathetic.

Keep doing the same great job you are doing! You guys are great, very patient, understanding, and genuinely friendly!

These guys are PROS!

Job was done very well, and [they] kept our home clean while doing the work. Thank you!

Service has been exceptional -- beyond my expectations!

I would highly recommend [SERVPRO of North Central Austin] to others. The crew was very professional.

Excellent communication.

Always kind, professional, and courteous; answered all questions thoroughly.

Never had to use a company like this [before], and was very grateful our insurance company recommended you and set it all up for me. Thank you!

Very courteous and very polite; made me feel much more comfortable with our loss.

Team was very informative, also very prompt. SERVPRO in general [was] proactive at getting in touch.

Appreciated the explanation of service given. Everyone was very nice and professional.

Great folks. Friendly and courteous -- a good experience overall.

I own a unit where the septic system failed as a tree had damaged the pipes, and sewage was moving into the unit at a rapid pace. I called SERVPRO and, within 2 hours, Shelly Davis brought her team to my unit, gave me a quote and started working on a tough clean up. They worked all afternoon and all night long till midnight, so that my tenant could have a house to move back into. It was my pleasure in dealing with SERVPRO as they took care of business and went over and above the call of duty.

These guys were very professional, and very precise on every mishap that happened to the house.

SERVPRO of North Central Austin is Damage Restoration with a heart! The work that they have done, and continue to do, is outstanding. They have done the maximum amount needed, with the minimum amount of disruption to my family's daily life. If you ever need this kind of service, SERVPRO of North Central Austin will go above and beyond the call of duty to help you through your crisis.

We were very, very happy with the service and with the billing. This was the second time we used your franchise and we were very pleased both times.