Recent Water Damage Posts

Document Drying

2/5/2020 (Permalink)

When you walk into a flooded room, your first concern may not be damp paper, but once you’ve cleared the room, you may find that to be one of the tricker problems you face. After all, a towel can dry your filing cabinet, but what do you do with all the files inside?

First Steps

The most important step to take is to freeze your documents immediately. Freezing halts the destruction of the paper—it won’t undo damage, but it prevents any further deterioration by the physical effects of water or the growth of bacteria and mold. This will work whether you have cabinets full of client files or just family photos that you’re trying to preserve.

At this stage, it is important to pack the documents as carefully as possible. If you throw them in the freezer while folded or rolled, they will remain in that shape even after drying and cleaning. Make sure that they’re flat enough to put in a file folder once you get them back.

When you call SERVPRO of North Central Austin and ask for help, we’ll transport the paper in its frozen state to our document restoration center. 

Safely Drying Documents

SERVPRO uses sublimation to dry water damaged documents. This is the physical process that happens when the water in an object goes from solid straight to gas without becoming liquid in between. This prevents paper from being re-damaged once it thaws.

This is the only method for document drying that is approved by both the National Archives and Records Administration and the General Services Administration

SERVPRO Document Restoration Services

SERVPRO of North Central Austin can provide you with document restoration services beyond just drying. We can decontaminate papers that are exposed to hazardous conditions, such as a sewage spill. We can digitize documents if your office decides that you want a backup in case anything happens again. If you decide that you don’t need the documents back, we can securely destroy them and provide you with a certificate of destruction.

Most importantly, we and all members of the document restoration team are HIPPA Master Certified, which means that patient records and private information are in a secure chain of custody while they are being restored.

At SERVPRO of North Central Austin, we want to make it “Like it never even happened,” after an emergency. From the floors to files, we’re here to help.

Water, Water, Everywhere!

12/4/2019 (Permalink)

Water damage in a home Water from a flooded upstairs bathroom damaged this whole house. Leaking through the ceiling, dropping drywall on furniture, electronics, and clothes.

An Unwelcome Surprise

Imagine coming home from vacation, opening your front door, and seeing water on the floors and drywall scattered across your furniture and electronics as the ceiling is crumbling down. As you walk through your home, going up squishy stairs, you realize your whole home is flooded.

Your home is where you take refuge from the world. Home is where you're surrounded by memories. When your home is threatened by water damage, it can be a traumatic event. What do you do next? 

When we asked SERVPRO customers to describe our team, the one word that kept coming up was “hero.” We are here to help, with compassion, expertise and urgency.

About SERVPRO of North Central Austin

SERVPRO of North Central Austin is a full-service restoration company.  We provide emergency 24/7 mitigation services and complete reconstruction services. We make it “Like it never even happened.”  So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

SERVPRO of North Central Austin specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. No matter what size disaster, from single story and a complete high-rise, rest assured our staff is equipped with the knowledge and resources to restore your property.

Allow us to stress your small stuff.

9/5/2019 (Permalink)

green SERVPRO van in parking lot with water standing Give SERVPRO of North Austin a call, and leave the water restoration to us!

Damaged structures can lead to severe and complicated problems, especially if they are not treated promptly and professionally.

When your business or your home is ankle-deep in water, you don’t want to hear about problems. You want solutions.

Allow SERVPRO of North Central Austin professionals to be your solution. With over 40 years of leadership in the cleaning and restoration business, SERVPRO can help get homes and businesses back in working order, helping to make it “Like it never even happened.”

Due to the potential risk associated with water-related damage, moisture and water should be handled by properly trained, equipped and experienced professionals to ensure complete and necessary drying. Proper and professional cleanup and restoration can help prevent future harm, extensive structural damage and possible contamination. So the next time a water disaster strikes, whether it be your home or business, leave it to SERVPRO of North Central Austin to handle it promptly and professionally. We have all the experience and equipment to make it “Like it never even happened.”

Are you prepared?

8/1/2019 (Permalink)

SERVPRO of North Central Austin is always here to help!

The National Weather Service (NOAA) has listed the most common flood hazards in the United States.

Check them out below and make sure your home is always safe!

- Flash Flooding

- River Flooding

- Burn Scars/ Debris Flows (Caused by Wildfires)

- Ice or Debris Jams

- Melting Snow

- Dry Wash ( Heavy Rainfall in Dry areas)

- Dam Breaks and or Levee Failures

- Storm Surge

- Coastal Inundation from Tropical and Non- Tropical Systems

Are you prepared?

Did you know that 20% of all claims paid by the NFIP (National Flood Insurance Program) were for policies in Low-Risk communities?

SERVPRO of North Central Austin can help you stay prepared with an ERP or Emergency Ready Program. Call us today to get more information! We do more than just Water damage. We can help you with any size disaster. Give us a call at 512-579-0189! We’re SERVPRO , and were always here to help!

What kind of Water Damage do you have?

7/11/2019 (Permalink)

We can help with any form of water damage.

SERVPRO of North Central Austin helps meet the real needs of insurers and property owners by supplying reliable and consistent service. The first steps taken in a disaster situation can mean the difference between recovery and total loss.

So when facing a water damage, it is important to understand what type of water you are dealing with to ensure proper cleanup. There are three types of water: Clean Water, Gray Water and Black Water.

Clean Water is water from a broken pipe, or other water source; rainwater is also considered clean.

The term Gray Water is used to classify slightly contaminated water. Clean water becomes gray water when it is left untreated. Bacteria and other contaminants begin growing making the water hazardous.

Black Water is highly contaminated and filled with fungi, bacteria, chemicals and more. Black water is typically caused by sewage damage, flooding or any type of natural disaster. Black water should always be handled by trained professionals.

When you have water damage, don't leave your property to chance. Call SERVPRO of North Central Austin.

Let us help you minimize and prevent further water damage.

5/21/2019 (Permalink)

Water damage is no fun for anyone!

There’s no such thing as a small disaster, especially when you have water damage in your home. Water damage can affect the value of your property and if not cleaned properly, may cause major problems over time. Don’t leave your property to chance, call SERVPRO of North Central Austin. Consider the following steps to help minimize damage or prevent further damage while waiting for help to arrive.

Damage from Clean Water

  • Shut off the water source if possible or contact a qualified professional to do so.
  • Remove as much excess water possible by mopping and blotting.
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Move any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture to a safe place.
  • Do not enter rooms with standing water; electrical shock hazards may exist.
  • Do not leave books, newspapers, magazines or other colored items on wet carpets as they may cause staining.
  • Do not use your household vacuum cleaner to remove water, as there is potential for electrical shock or causing damage to the vacuum cleaner.
  • Do not turn on ceiling fixtures if ceiling is wet; do not enter rooms where ceilings are sagging from retained water.

Damage from Contaminated Water

  • Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.
  • Do not turn on the HVAC system if there is a possibility of spreading contaminated air. Do not use household fans to dry the structure; air flow could spread contaminants.
  • Discard any food and/or products for personal hygiene and cleanliness if exposed to contaminated areas.

We can help you take back control when water damage takes over!

2/6/2019 (Permalink)

SERVPRO of North Central Austin is equipped to help you recover from any type of water damage.

According to the National Weather Service (NOAA), "Approximately 75% of all Presidential disaster declarations are associated with flooding." NOAA lists the most common flood hazards in the United States as: - Flash Flooding - River Flooding - Burn Scars/Debris Flows (caused by wildfires) - Ice/Debris Jams - Snowmelt - Dry Wash (caused by heavy rainfall in dry areas) - Dam Breaks/Levee Failure - Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems

Just because you haven't experienced a flood doesn't mean you won't in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the United States.

When catastrophic water damage happens to you, SERVPRO of North Central Austin can help. We can help you prepare ahead of time with an Emergency Ready Profile, or respond to any size disaster to begin cleanup and restoration to get you back into your home as soon as possible. We are ready to help make it "Like it never even happened."

We're Always Here to Help!

10/12/2018 (Permalink)

When tragedy strikes, we're Here to Help®

The flood in Austin on Halloween 2013 was devastating for hundreds of families and for many businesses. This was also a time when we were able to live out our mission: "We are a team committed to helping people physically, emotionally, and spiritually in their time of need."

While the physical part of what we do is evident, helping people emotionally and spiritually is expressed in our values. We ask and listen to what people are most concerned about. Is it a precious heirloom, financial fears, or the uncertainty of what to do next?  

We take the time to guide and explain. For many, we have found that this helps people cope with what is in front of them. "People don't care how much you know until they know how much you care." Chris VonSchweinitz Owner

Water Problem? Let us be the solution!

8/18/2018 (Permalink)

A pipe bursts. A water heater leaks. A bathtub overflows. Flood waters rush in. A sprinkler system malfunctions. Water damage can happen in any number of ways. But, if your business or home is under a few inches of water, everything else takes a backseat. Only one thing matters when your business can’t operate, and there is just one thing on the mind of the water-logged resident: A solution.

Your local SERVPRO Professionals are that solution. Equipped with the knowledge, the experience, and the training to help make your water damage “Like it never even happened.” SERVPRO Professionals will start helping the moment you call. Backed by more than 40 years of experience, your SERVPRO Professionals will help put your worries at ease, because they understand the sciences of drying.

When water damage strikes, give SERVPRO of North Central Austin a call; they will help to make things right, make things dry, and make it “Like it never even happened.”

24 Hour Emergency Services

8/1/2018 (Permalink)

SERVPRO of North Central Austin provides 24 hour fire and water damage restoration service in Austin

SERVPRO of North Central Austin is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We answer the phone ready to help! Call Today - 512-579-0189

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of North Central Austin has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of North Central Austin

SERVPRO of North Central Austin specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew

Are you prepared for a flood?

7/3/2018 (Permalink)

Follow these tips before and after a flood to help yourself to be SERVPRO ready!

When floodwaters are on their way, it's easy to feel powerless. Sometimes, there isn't much to do other than get to safety. Here are some tips for what to do before and after a flood to help keep you and your property safe, or minimize damgage:

BEFORE A FLOOD

If an advanced Flood Warning has been issued, there are several precautions that can be taken to help minimize damage to certain areas of your business: - Turn off utilities at the main switches or valves if instructed to do so. - Disconnect electrical equipment and appliances.- Move vehicles out of low-lying parking garages. - Raise elevators from bottom floor. AFTER A FLOOD

Safety first! - Account that all employees are safe by establishing evacuation plans in advance, identifying areas outside the building that are designated meeting places. - Assign select individuals to keep a list of their assigned team's names and contact numbers in order to account for their whereabouts. - If water enters the building and evacuation becomes impossible, move to an upper floor, and wait for rescuers. While evacuating, avoid attempting to drive through floods or rising water, nearly half of all flash flood fatalities are auto-related. - Do not touch electrical equipment if you are wet, or standing in water. - Do not walk through moving water. Even six inches of moving water can make you fall. - Use no open flames (there may be gas escaping from ruptured mains). - Avoid floodwaters. Water may be contaminated by oil, gasoline, or raw sewage. Water may also be electrically charged. - Stay out of any building if it is surrounded by floodwaters. - Listen for news reports to learn if the community's water supply is safe to drink. - Return only when authorities indicate it is safe.

Secure the Property - Contact local emergency officials. - Secure main entrances to building. - Alert security company and alarm company of the situation.

Stabilize the Property - Shut off the source of water if possible, or contact a qualified party to stop the water source. - Give priority to the protection of power plant and fire pumps, keeping them in service if at all possible. - Open basement or low-level windows to equalize water pressure on the building's foundation and walls. - Begin water damage mitigation steps only if local emergency officials deem the structure safe to enter. - Notify your insurance agent or Risk Manager to determine insurance policy guidelines and steps to take.

SERVPRO - Contact SERVPRO of North Central Austin to activate your Emergency READY Profile. - Ensure availability of key decision maker to authorize mitigation work to begin.

Mitigation Tips: (Perform only when structure has been cleared as safe) - Wear protective clothing at all times. - Remove as much excess water as possible by mopping and blotting. - Wipe excess water from wood furniture after removing lamps and tabletop items. - Remove and prop up wet upholstery cushions for even drying. - Place aluminum foil or wood blocks between furniture legs and wet carpeting. - Remove any paintings, art objects, documents, and other sensitive materials to a safe, dry place. - Take photos or video to record conditions of collections and structure. Make sure images clearly record damage. - Appoint a media liaison to report conditions and need for help/volunteers. You may have to limit access to collections. - Do not enter rooms with standing water where electrical shock hazards may exist. - Do not leave books, newspapers, magazines, or other colored items on wet carpets or floors to cause staining. - Do not leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining. - Do not use TVs or other appliances while standing on wet carpets or floors, especially not on wet concrete floors. - Do not turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water. - Do not turn on heat unless required for human comfort. - Do not move objects or collections without documenting their condition.

Tips to prevent flood damage.

7/3/2018 (Permalink)

SERVPRO of North Central Austin is here to help you through fire, rain, or shine.

Floods rank as one of the most common and widespread natural disasters in the United States. Whether you live near a coastline, along city streets, in the mountains, near a river, or even in the desert, there is a potential for suffering flood damage. In fact, nearly 25% of last year's claims paid by the National Flood Insurance Program (NFIP) were for policies in moderate to low-risk communities.

On average, floods cost $6 billion in annual losses in the U.S. Flooding can also result from plumbing failures, frozen pipes, and damaged structures. Flood damage can affect your business operation in a variety of ways, and can range from being isolated to a single room to entire floors being fully submerged.

Knowing how to prepare and deal with potential flooding in advance can affect how much of your property can be restored, and how much has to be replaced.

FLOOD PREVENTION TIPS:

- Determine if your property is in a floodplain. - In any emergency, always listen to the instructions given by local emergency management officials. - Carefully assess how your company functions, both internally and externally, to determine which staff, materials, procedures, and equipment are absolutely necessary to keep the business operating. - Plan what you will do if your building, plant, or store is not accessible. This type of planning is often referred to as continuity of operations plan, or COOP, and includes all facets of your business. - Plan for payroll continuity. - Review your emergency plans annually. Just as your business changes over time, so do your preparedness needs. When you hire new employees, or when there are changes in how your company functions, you should update your plans and inform your people. Visit: www.ready.gov/america/local/index.html for a comprehensive plan, and to learn about emergency plans for your state.

Are you flood ready?

6/19/2018 (Permalink)

Here are some helpful tips from The American Red Cross to get prepared for a flood.

Flooding can happen fast in many environments. The American Red Cross recommends having the following list of items packed and ready to go in the event of an evacuation due to flooding:

  • Water: 3+ day supply; one gallon per person, per day
  • Food: 3+ day supply of non-perishable, easy-to-prepare food
  • Flashlight
  • Battery-powered or hand-crank radio (NOAA Weather Radio, if possible)
  • Extra batteries
  • First Aid kit
  • Medications (7 day supply) and medical items (hearing aids with extra batteries, glasses, contact lenses, syringes, cane)
  • Multi-purpose tool
  • Sanitation/personal hygiene items
  • Copies of personal documents (medication list and pertinent medical information, deed/lease to home, birth certificates, insurance policies)
  • Cell phone with chargers
  • Family and emergency contact information
  • Extra cash
  • Emergency blanket
  • Map(s) of the area
  • Baby supplies (bottles, formula, baby food, diapers)
  • Pet supplies (collar, leash, ID, food, carrier, bowl)
  • Tools/supplies for securing your home
  • Extra set of car keys and house keys
  • Extra clothing, hat, and sturdy shoes
  • Rain gear
  • Insect repellent and sunscreen
  • Camera for photos of damage

Customer Satisfaction

6/8/2018 (Permalink)

With a long history of customer satisfaction, we have been here, and will continue to be here, for you!

"There are not enough good words to describe SERVPRO's service and the technician who took care of us after our entire living room flooded after the heavy rains. What a blessing he was! Our insurance denied the claim, since we had no flood "coverage." Our technician came in, studied the situation and got right to work! He answered all questions we had and quoted a reasonable cost. He returned yesterday to remove the equipment, and, again, he was very punctual, professional, and compassionate! Yes, compassionate, which is often hard to find in a service industry and in a man so young! “I want y'all to know that our tech was the voice of calm in this crisis (or what felt like a crisis to us)! Thank you so much for your high-quality work, the reasonable pricing, and especially for our technician. We will be more than happy to refer anyone to SERVPRO!" - Steve and Susan, Texas

We Really Care

10/24/2017 (Permalink)

When tragedy strikes, we're Here to Help®

The flood in Austin on Halloween 2013 was devastating for hundreds of families and for many businesses. This was also a time when we were able to live out our mission: "We are a team committed to helping people physically, emotionally, and spiritually in their time of need."

While the physical part of what we do is evident, helping people emotionally and spiritually is expressed in our values. We ask and listen to what people are most concerned about. Is it a precious heirloom, financial fears, or the uncertainty of what to do next?  

We take the time to guide and explain. For many, we have found that this helps people cope with what is in front of them. "People don't care how much you know until they know how much you care."

Chris VonSchweinitz
owner

Rebuilding Louisiana

5/26/2017 (Permalink)

When storms in Louisiana caused record flooding, SERVPRO was there to help.

In August of 2016, Louisiana experienced one of the worst flooding events in state history. A mesoscale convective complex stalled over the gulf state, contributing to rainfall rates of two to three inches per hour -- dumping over two feet of total rainfall in some areas. The devastation was widespread, as several rivers reached major or record flood stage. This flooding event has been categorized as the worst U.S. natural disaster since Superstorm Sandy in 2012. As a result of this flooding, over 60,000 homes were impacted, displacing hundreds of thousands of people. Due to the sheer volume of customers in need, local franchises in the Baton Rouge and Lafayette Parishes requested the assistance of the SERVPRO Storm Team. Although it was large, the Louisiana flood was not an all-call event. The number of franchises responding totaled 83, resulting in over 180 production crews. Over 6,000 opportunities were logged, with three-quarters of that number coming straight from the local impacted franchises. Due to some legal hurdles that needed to be addressed before work could start, some jobs were started anywhere from five to seven days after the water receded; so mold remediation was a primary concern. With the help of a "fast-track" mold certification program, our responding Storm Teams were able to help rectify that issue. We hope to build on SERVPRO's positive relationship with the State of Louisiana for future events in that state. Our approach throughout the flooding event was "Do the Right Thing," and we believe it paid off.

When Water Damage Takes Control of Your Life, We Help You Take It Back

5/26/2017 (Permalink)

SERVPRO of North Central Austin is equipped to help you recover from any type of water damage.

According to the National Weather Service (NOAA), "Approximately 75% of all Presidential disaster declarations are associated with flooding." NOAA lists the most common flood hazards in the United States as:
- Flash Flooding
- River Flooding
- Burn Scars/Debris Flows (caused by wildfires)
- Ice/Debris Jams
- Snowmelt
- Dry Wash (caused by heavy rainfall in dry areas)
- Dam Breaks/Levee Failure
- Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems

Just because you haven't experienced a flood doesn't mean you won't in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the United States.

When catastrophic water damage happens to you, SERVPRO of North Central Austin can help. We can help you prepare ahead of time with an Emergency Ready Profile, or respond to any size disaster to begin cleanup and restoration to get you back into your home as soon as possible. We are ready to help make it "Like it never even happened."