Recent Posts

Certified: SERVPRO Cleaned—A defensive cleaning program

5/31/2020 (Permalink)

 Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard—you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned. Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills— always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s: Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult—Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean—Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials. In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify—Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help —24 hours a day, seven days a week—until life is back to normal in the communities we all call home.

Call SERVPRO of North Central Austin today at  512-579-0189 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience. Each SERVPRO franchise is independently owned and operated.

Destroy Odors with Deodorization

4/21/2020 (Permalink)

skunk walking on grass Don't let odors interrupt your business. (Photo credit: Bryan Padron)

A Common Problem

We’ve all experienced it. You walk through the door and run right into a wall of odor. Sometimes, it’s when you’re returning to your building after a damaging event. Sometimes it’s when you’re moving into a facility with a pungent past. 

Don’t live with a smell that can turn away customers or guests. When SERVPRO® says that we make it “Like it never even happened,” that includes odors. 

Even a small fire or flood can leave odorous residues and deposits on surfaces and in hard-to-reach places that could cause odors for years to come.

A Science-Based Solution

A prompt, professional cleaning will remove these residues and prevent permanent odor. SERVPRO® technicians don’t cover up lingering odors with a fragrance; they seek out and remove the source of the odor. Once the source is found, SERVPRO’s own proprietary line of cleaning products is used to treat and prevent the odor from returning.

Any restorable item in the affected areas will also be professionally cleaned and deodorized, including furniture, draperies and upholstery, electronics, art, flooring, walls, ceilings, HVAC air ducts and more.

If your home or business has suffered a fire or some other accident, don’t live with the damage. Call SERVPRO of North Central Austin at (512) 579-0189 to find out what we can do for you. We’re here to help.

Why SERVPRO, Part 4: Chris & Jill

3/19/2020 (Permalink)

A family of five standing in front of mountains The von Schweinitzes in Colorado.

SERVPRO of North Central Austin was established in 2010 by Chris and Jill von Schweinitz. Our owners have proved to be authentic and caring leaders so we talked to them about their choice to work in the restoration industry with SERVPRO.

Why did you choose to open a SERVPRO franchise?

Chris: Jill and I had done tech startups before and we wanted to start something that was aligned with our faith by giving us the opportunity to help our customers and help our employees.

Jill: We’re service oriented and loved SERVPRO's culture of servant leadership and accountability. 

What sets SERVPRO apart from other organizations you’ve been part of?

Chris: There’s a camaraderie that’s unparalleled. I feel supported by the other franchise owners.

Jill: We really liked the other owners. I’ve never seen support like SERVPRO owners provide each other. And the support we received from headquarters was unheard of.

What skill or experience is most important to success in the restoration industry?

Jill: Customer service. You want the people who care about the customer’s home.

Chris: You also have to be competent to handle any situation. We run into some really weird situations, but one of the things that SERVPRO does better than any other organization is the training they provide.

Finally, what’s your favorite thing about Austin?

Jill: I love Austin’s cultural diversity. I grew up over seas so for me that’s a very big thing.

Chris: It’s one of the friendliest cities. The customers, partners, and subcontractors we work with are all great.

Why SERVPRO, Part 3: Compassion

3/19/2020 (Permalink)

golden dog laying on gray chair Your home is the place where you can be most comfortable. (photo credit: Amy Humphries)

It’s a very traumatic experience when someone has a flood, fire, or crime in their home. Our homes are a refuge. They're the places we’re most comfortable and our daily routines are built around our homes.

When a disaster (large or small) happens to your home, your stress can be compounded by the restoration process. Nobody looks forward to strangers coming through their home and messing with their things. At SERVPRO of North Central Austin, we understand this.

When someone calls on us for our services, we know we have the opportunity to help them physically, emotionally, and spiritually in their time of need.

When we start work on your project, we’ll spend time explaining what’s going on. We want you to know that it’s still your home and you're in control. As the experts, we’ll be here to advise you in your choices, but we never want you to feel like we’ve taken over.

We can reassure you that this, too, will pass. Let SERVPRO make your home “Like it never even happened,” and it will be your refuge once again.

We are Cleaning Experts

3/17/2020 (Permalink)

gloved hand cleaning surface SERVPRO of North Central Austin has years of experience cleaning biological contaminants.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today—SERVPRO of North Central Austin, 512-579-0189

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Why SERVPRO, Part 2: The Strength of SERVPRO®

3/12/2020 (Permalink)

digital clock that reads 24:07 instead of the time SERVPRO of North Central Austin is here to help 24 hours a day, seven days a week.

SERVPRO of North Central Austin is a locally-owned franchise. This means that we’re owned by your neighbors, we’re managed by your neighbors, and we’re staffed by your neighbors. But it also means that we have the power of a nation-wide business standing behind us.

SERVPRO® headquarters employs experts for every aspect of restoration and remediation. We have meteorologists to track potentially destructive weather events. We have chemists to develop and test our proprietary cleaning products. As a part of the SERVPRO® network, we have access to equipment and specialists that would be unavailable to most small businesses.

In addition to the support of SERVPRO® headquarters, we have the support of the SERVPRO® network. SERVPRO of North Central Austin is one of over 1,700 franchises. There really is no disaster too big for us to handle. When a natural disaster or large loss occurs, SERVPRO® teams from around the region can come together to help the make the community “Like it never even happened.”

Choose a restoration team that is small enough to know their neighbors, but strong enough to take care of them. 

If you’d like to talk to us about a current restoration need or would like help creating an Emergency READY Profile, call (512) 579-0189 or email wecare@SERVPROnorthcentralaustin.com

Why SERVPRO, Part 1: The Emergency READY Profile

3/11/2020 (Permalink)

Two people meeting at a table Let a restoration professional help you design an Emergency READY Profile. (photo credit: Nik MacMillan)

We know that your company has options when choosing a restoration professional to partner with. We want to take the next few days to let you know what makes SERVPRO of North Central Austin the right choice.

One of the best services that SERVPRO offers is one that’s free and can be done before any damage even takes place. The Emergency READY Profile is an assessment of your building, facilities, and emergency contacts that will strengthen your existing contingency plan.

Here are a few features of the Emergency READY Profile that can benefit your business.

  • A concise profile document containing the critical information needed in the event of an emergency.
  • Detailed facility descriptions, such as shut-off valve locations, priority service areas, and priority contact information.
  • A designated restoration contact from SERVPRO of North Central Austin to help you after a disaster.
  • A guide to help you getting back in your building and getting you back in business.
  • Identification of the line of command for authorizing restoration work to begin.

The best part about the Emergency READY Profile is that it is all manageable through a mobile phone app.

If you want to schedule an Emergency READY Profile assessment, email wecare@SERVPROnorthcentralaustin.com. If you’ve already experienced damage in your facilities, you can call (512) 579-0189 for immediate assistance. We’re here to help 24 hours a day.

Document Drying

2/5/2020 (Permalink)

When you walk into a flooded room, your first concern may not be damp paper, but once you’ve cleared the room, you may find that to be one of the tricker problems you face. After all, a towel can dry your filing cabinet, but what do you do with all the files inside?

First Steps

The most important step to take is to freeze your documents immediately. Freezing halts the destruction of the paper—it won’t undo damage, but it prevents any further deterioration by the physical effects of water or the growth of bacteria and mold. This will work whether you have cabinets full of client files or just family photos that you’re trying to preserve.

At this stage, it is important to pack the documents as carefully as possible. If you throw them in the freezer while folded or rolled, they will remain in that shape even after drying and cleaning. Make sure that they’re flat enough to put in a file folder once you get them back.

When you call SERVPRO of North Central Austin and ask for help, we’ll transport the paper in its frozen state to our document restoration center. 

Safely Drying Documents

SERVPRO uses sublimation to dry water damaged documents. This is the physical process that happens when the water in an object goes from solid straight to gas without becoming liquid in between. This prevents paper from being re-damaged once it thaws.

This is the only method for document drying that is approved by both the National Archives and Records Administration and the General Services Administration

SERVPRO Document Restoration Services

SERVPRO of North Central Austin can provide you with document restoration services beyond just drying. We can decontaminate papers that are exposed to hazardous conditions, such as a sewage spill. We can digitize documents if your office decides that you want a backup in case anything happens again. If you decide that you don’t need the documents back, we can securely destroy them and provide you with a certificate of destruction.

Most importantly, we and all members of the document restoration team are HIPPA Master Certified, which means that patient records and private information are in a secure chain of custody while they are being restored.

At SERVPRO of North Central Austin, we want to make it “Like it never even happened,” after an emergency. From the floors to files, we’re here to help.

Preventing Your Small Business from Becoming a Statistic

1/30/2020 (Permalink)

Blue open sign on door How will you keep your small business open after an emergency?

Austin loves small business. We love patronizing our homegrown stores and restaurants, and as a locally-owned franchise, SERVPRO of North Central Austin can appreciate that love. We also understand the risk involved with opening the doors of your own business. It doesn’t take much to close those doors again.

According to FEMA 25% of small businesses that shut down operation due to a disaster never open them again. That’s a mind-boggling percentage! 

We may not be able to stop disasters from happening, but we can prepare ourselves so that they’re less disastrous.

Plan

Take time before a destructive event happens to think about what needs to be done if things go wrong. If the pipes burst, if a fire breaks out, or if a storm strikes, what steps need to be taken and who will take them? There are multiple tools available to guide you through these questions.

Research

Talk to your insurance agent to learn the details of what is covered and what isn’t. Find out what information you will need to have on hand if you need to file a claim.

This is also the time to find out what companies are available in your area to restore your business after something goes wrong.

When an unexpected event forces your business to close, time is of the essence. FEMA statistics tell us that if a business is closed for more than 5 days, there is a 90% chance that it will fail within a year. It’s important to know who you can trust before you know you even know you need them.

Maintain

Prepare your facilities as well through maintenance. Make a checklist of every element in your building that could compromise service—plumbing, electrical, structural—and routinely review your assets to make sure that they’re fully functioning.

Your time is valuable, but your business is worth the investment. Prepare now for a disaster later.

Winter Storm Preparation

1/15/2020 (Permalink)

Frozen tree branch When icy weather hits North Austin, will you be prepared? (Photo by Rafa G. Bonilla)

A Beautiful Austin January

This winter has been beautiful in Austin. Kids are playing in Walnut Creek Park, the Domain is filled with strolling shoppers, and restaurants still have diners choosing the patios. 

It’s a refreshing change of pace considering January is traditionally a rough month for Austin weather. If you’ve forgotten what Austin is like during a winter storm, check out these articles from austin360.com and Texas Hill Country for a quick reminder of how quickly we Texans begin to lose our cool when an ice storm rolls into town.

Ice Storm Preparation

But don’t let the sunshine and clear roads give you a false sense of security. Use this as an opportunity to prepare for when a storm does come into town. There are three important steps to preparing for an event that forces you to go without electricity, water service, or a supermarket:

  1. Get a Kit: Keep enough emergency supplies on hand for you and those in your care until you can get back out on the roads or HEB is restocked: water, non-perishable food, first aid, prescriptions, and a flashlight.
  1. Make a Plan: Discuss, agree on, and document an emergency plan with those in your care. For homes, work together with your families and neighbors to help build community plan. For companies, contact SERVPRO of North Central Austin to develop an Emergency Ready Profile ® to get you back in business after a storm.
  1. Be Informed: Free information is available to assist you at ready.gov and redcross.org. In a situation where roads are dangerous or phone lines are down, it can take longer for emergency services to reach those in need quickly. We all need to know how to take care of a sick or injured person until help arrives.

About SERVPRO of North Central Austin

SERVPRO of North Central Austin has been specializing in the cleanup and restoration of commercial and residential property after storms since 2010. In good weather or bad, we’re Here to Help®.