Real Quotes from Real SERVPRO Customers
Do you know what to do if a pipe bursts in your business or home?
"I want to thank SERVPRO for the service provided to me for a flooded duplex due to a broken pipe. The damage was extensive, and even though I have built a couple of houses for myself years ago, I did not have the time or contacts to proceed with the mitigation and restoration work.
I was worried about the displacement of my tenants and completely losing them. SERVPRO was on the scene within an hour. From the day of damage until the job was completed, it only took four weeks. This was no easy task.
I lost almost all the sheetrock downstairs. All the flooring throughout the unit needed to be replaced. The subflooring upstairs was buckled and ruined. The trim had to be replaced, the kitchen cabinets had to be pulled. Even the garage needed new sheetrock. Thank you for the great service. You saved my duplex, kept my tenants, and helped me make peace with the insurance company.
I've got you guys on speed dial. Thank you very much."
- David R., Iowa
Leave the Hassle of Board-Ups to the Professionals
We can help you pack up and board up your property to help make the clean up even easier.
Whether it is after a fire, storm, or other structural disaster, boarding up damaged commercial or residential property is a burden that no one should ever have to go through - especially if it is your property that has been damaged.
Boarding up damaged property incorrectly could, in fact, cause secondary damages such as moisture or animal intrusion, making an already bad situation even worse. The actual process of boarding up after an unexpected damage can also be as dangerous as the damage itself.
SERVPRO of North Central Austin can handle boarding up your damaged commercial or residential property, as well as mitigate and remediate the original damage caused, providing you with a peace of mind while helping make your loss "Like it never even happened."
SERVPRO Customer Quote
With a long history of customer satisfaction, we have been here, and will continue to be here, for you!
"There are not enough good words to describe SERVPRO's service and the technician who took care of us after our entire living room flooded after the heavy rains. What a blessing he was!
Our insurance denied the claim, since we had no flood "coverage." Our technician came in, studied the situation and got right to work! He answered all questions we had and quoted a reasonable cost. He returned yesterday to remove the equipment, and, again, he was very punctual, professional, and compassionate! Yes, compassionate, which is often hard to find in a service industry and in a man so young!
I want y'all to know that our tech was the voice of calm in this crisis (or what felt like a crisis to us)! Thank you so much for your high-quality work, the reasonable pricing, and especially for our technician. We will be more than happy to refer anyone to SERVPRO!"
- Steve and Susan, Texas
Preparing for a Flood
Here are some helpful tips from The American Red Cross to get prepared for a flood.
Flooding can happen fast in many environments. The American Red Cross recommends having the following list of items packed and ready to go in the event of an evacuation due to flooding:
- Water: 3+ day supply; one gallon per person, per day
- Food: 3+ day supply of non-perishable, easy-to-prepare food
- Battery-powered or hand-crank radio (NOAA Weather Radio, if possible)
- Extra batteries
- First Aid kit
- Medications (7 day supply) and medical items (hearing aids with extra batteries, glasses, contact lenses, syringes, cane)
- Multi-purpose tool
- Sanitation/personal hygiene items
- Copies of personal documents (medication list and pertinent medical information, deed/lease to home, birth certificates, insurance policies)
- Cell phone with chargers
- Family and emergency contact information
- Extra cash
- Emergency blanket
- Map(s) of the area
- Baby supplies (bottles, formula, baby food, diapers)
- Pet supplies (collar, leash, ID, food, carrier, bowl)
- Tools/supplies for securing your home
- Extra set of car keys and house keys
- Extra clothing, hat, and sturdy shoes
- Rain gear
- Insect repellent and sunscreen
- Camera for photos of damage
Understanding Mold: Part 1
Knowing how to identify and respond to mold can help you avoid issues in your home or business!
Mold can be found almost anywhere; it can grow on virtually any organic substance, as long as moisture and oxygen are present. There are molds that can grow on wood, paper, carpet, foods, and insulation.
Molds reproduce by making spores that usually cannot be seen without magnification. Mold spores waft through the indoor and outdoor continually. When mold spores land on a damp spot indoors, they may begin growing and digesting whatever they are growing on in order to survive.
Molds gradually destroy the things they grow on. Bacteria can start to grow within hours and mold can start to grow within days. Mold spores can lay dormant for years until an ideal growing condition develops, in which they start to flourish. Especially during the summer, the warm humid conditions are a perfect microenvironment for mold growth. When excessive moisture accumulates in buildings or on building materials, mold growth will often occur--particularly if the moisture problem remains undiscovered or unaddressed.
It is impossible to eliminate all molds and mold spores in an indoor environment. However, mold growth can be controlled indoors by controlling moisture.
Many types of molds exist. All molds have the potential to cause serious health effects. Molds can produce allergens that can trigger allergic reactions or even asthma attacks in people allergic to it. Others are known to produce potent toxins and/or irritants. Potential health concerns are an important reason to prevent mold growth and to remediate and clean any existing mold growth indoors.
Understanding Mold: Part 2
Knowing how to identify and respond to mold can help you avoid issues in your home or business!
The purpose of mold remediation is to remove the mold to prevent human exposure and damage to building materials and furnishings. It is necessary to clean up mold contamination, not just kill it.
Dead mold is still allergenic, and some dead molds are still potentially toxic! Applying the appropriate restoration procedures within the first few hours of a water loss can save thousands of dollars in secondary damage.
Before the growth of mold becomes visible, there will be a faint musty or earthy smell. In time, mold will appear on the outside of the wall as a stain or discoloration.
In a standard situation, SERVPRO of North Central Austin would examine the structure for any visible signs of mold, and remove the mold growth and excess spores, returning the area back to normal levels. Some situations require the assistance of an Indoor Air Quality/Environmental Professional (IEP) with specialized equipment and services needed to assess and/or repair the structure. IEPs can test and clear a structure for mold by collecting air and surface samples. Then they can determine whether the mold has been successfully decontaminated.
Please call SERVPRO of North Central Austin 24 hours a day, 7 days a week, if you suspect you have a mold problem in your home or business. We handle mold remediation work on a daily basis, and know when prompt action is required to prevent further mold growth. In the event mold is found on a property, the homeowner or business owner will be asked to approve and sign a work authorization form prior to remediation and clean up work beginning. If extensive mold growth is present, it may be recommended that occupants leave the affected area until the containment process is safely and successfully completed.
SERVPRO of North Central Austin professionals are trained to control microbial problems in structures by promptly drying wet or damp materials according to the Institute of Inspection Cleaning and Restoration Certification (IICRC) standards and removing or replacing wet or damp porous materials, like drywall, that have visible mold growth.
Celebrate Summer Safely
Summer fun with less risks!
Summer is a time to enjoy the great outdoors, but it is also important to keep safety in mind. Consider the following tips, provided by the National Fire Protection Association to keep you and your family safe all summer long.
- When using a charcoal grill, only use starter fluids designed for barbecue grills; do not add fluid after coals have been lit.
- When using a gas grill, ensure the hose connection is tight; check hoses for leaks. Applying soapy water to the hoses will easily and safely reveal any leaks.
- Always build a campfire downwind from the tent area. Clear vegetation and dig a pit before building your fire. Extinguish the fire before going to sleep or leaving the campsite.
- Store liquid fire starter (not gasoline) away from your tent and campfire, and only use dry kindling to freshen a campfire.
SERVPRO of North Central Austin wishes you a safe and happy summer!
When Disaster Strikes, SERVPRO is "Ready for Whatever Happens"
The SERVPRO Disaster Recovery Team is always on standby to help SERVPRO of North Central Austin handle even the largest of jobs.
When a storm or disaster strikes your home or business, SERVPRO's Disaster Recovery Team is poised and "Ready for whatever happens." With a network of more than 1,700 franchises nationwide, the SERVPRO system strives to be faster to any size disaster. Strategically located throughout the United States, SERVPRO's Disaster Recovery Team is expertly trained and readily equipped to handle the largest storms and highest flood waters. Providing experience, manpower, equipment, and other resources, the Disaster Recovery Team is always on call and available to assist SERVPRO of North Central Austin. SERVPRO's Disaster Recovery Team has responded to hundreds of disaster events. In the aftermath of a disaster, there is only one objective: to help you make it "Like it never even happened."
Tips Before Leasing Commercial Space
When planning on leasing a commercial property, make sure you ask the right questions.
Here are some helpful things to consider, as provided by Austin Tenant Advisors, before leasing a commercial space: Many times business owners and companies lease commercial space BEFORE finding out critical information that could have a negative impact on their tenancy later on. On this post I have outlined the top 10 questions that should be asked before signing on the dotted line.
I've also included a few other posts that you might find useful as you plan for the year.
If you have any questions feel free to contact us.
- 10 Questions you must ask landlords before leasing space
- How to save money when renting office space
- Top office space design trends to drive employee productivity
- How to find office space on your own
- How to renew an office lease
- 5 Tips on Negotiating office lease renewals
- Austin office space sublease listings
Need help finding office space? Contact Austin Tenant Adivisors today. 512-861-0525
Plan to Stay in Business After a Storm
You can't predict a disaster, but you can be prepared for one.
As a business owner or manager, you are a leader in your community, and have the opportunity to set an example for your employees, customers, and community to follow.
This year, join your community in preparing for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared.
Disasters not only devastate individuals and neighborhoods, but entire communities, including businesses of all sizes. As an employer in your community, having a business continuity plan can help protect your company, its employees, and its infrastructure, and maximizes your chances of recovery after an emergency or disaster.
Ready Business asks companies to take three simple steps:
- Plan to stay in business
- Encourage your employees to become ready
- Protect your investment
Ready Business, an extension of the Ready Campagin, helps business owners and managers of small and medium-sized businesses to prepare their employeees, operations, and assets in the event of an emergency. At ready.gov/business, companies can find vital information on how to get started preparing their organization and addressing their unique needs during an emergency.